Refund policy

Returns

We want you to love your Curlora. If you're not completely happy, you can request a return within 30 days of delivery.

To be eligible, the item must be unused, in its original condition and packaging, and you'll need your order number or proof of purchase.

How to start a return

Contact us via our contact page with your order number. We'll reply with the return instructions and address. Please don't send items back without contacting us first — returns sent without approval can't be accepted.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or wrong item

Contact us within 30 days of delivery with your order number and a photo or short video of the issue. We'll send a replacement or issue a full refund — your choice.

Refunds

Once we've received and inspected your return, we'll let you know and refund you to your original payment method within 14 days. Your bank or card issuer may need a few extra business days to process it.

EU customers — right of withdrawal

If you live in the European Union, you also have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To use this right, send us a clear statement via our contact page. We'll refund the purchase price including the original delivery costs within 14 days of receiving your notice; we may wait until we've received the item back or you've shown proof of sending it. You pay the direct cost of returning the item. This right comes on top of our 30-day return window.